Returns & Exchanges
Club Urban offers a 30-day return policy. If you are not satisfied with your purchase, you may return the item(s) within 30 days as long as they are unused, unworn, undamaged and in new condition. If you have not received the correct item or the item is defective or damaged, you may return the item in its original condition including all original tags and packaging to us within 30 days.
Please Note: An RMA (Return Merchandise Authorization) number MUST be obtained within 30 days of receiving your goods before returning any item. You can request an RMA from your account dashboard. We must receive your return within 14 days of generating the RMA number. It can take up to 14 days for your return to be processed.
**All orders that are shipped with any "Free Shipping" promotion, are subject to shipping cost if returned. This shipping cost will be deducted from the refund total when return is received.**
Returns or exchanges for items that are no longer wanted, or items that were not shipped in error are subject to a restocking fee of 15%. If you have any questions or concerns regarding your order or our return policy, send us an email at cs@cluburban.com.
HOW TO RETURN AN ITEM IN 3 EASY STEPS
Step 1: Obtain an RMA (Return Merchandise Authorization) from your account dashboard and create a new return.
- You must create and obtain an RMA before shipping your item. Any returned goods without an RMA number may not be accepted and any refund or exchange may be forgone.
- Click on the "Create New Return" Button and follow instructions to start your RMA process.
Step 2: Package your item(s). Be sure to package your items properly. Any items returned that are not in its original condition will not be accepted. Print out the packing slip from your account dashboard and make sure to add it in the package along with your item(s). This will ensure the correct and quick processing time. Please note: It is the customer's responsibility to make sure the package is posted correctly. Club Urban is not responsible for any goods that are lost, damaged, or stolen while in transit back to us.
Step 3: Ship your item(s) to us. You must pay for the shipping cost to return the item(s). If the item is being returned due to our error, you will be refunded for the original shipping charges incurred once we have received the returned goods and the item is inspected and approved for resale. Send your returns to:
Cluburban.com
Returns Department
77770 Country Club Dr. Suite C
Palm Desert, CA 92211 United States.
Returns Department
77770 Country Club Dr. Suite C
Palm Desert, CA 92211 United States.
Once the item has been approved for resale, we will make any necessary changes to the order, issue refund, store credits, exchanges, etc. If you wish to exchange an item for any reason, simply purchase a new one and return the one you don't want. Do not ship your item with a note to exchange it, because the item you want might be sold out or not available by the time we receive it.
If you have any questions or concerns regarding your order or our return policy, send us an email at cs@cluburban.com.